FAQ
PRODUCT
Absolutely we do! Each holster is made for a specific weapon to ensure perfect fit. You can simply select the weapon and with or without weapon light when you find a holster you like!
Our holsters are custom made to order with the fastest lead times in the industry. Other products like belts, slings and harnesses are in stock and ready to ship. If you want to check to see if an item is in-stock, please email at info@invaderconcepts.com
SHIPPING
To correct order info please email us at info@invaderconcepts.com with your order number and a detailed description of the issue.
Our standard shipping method is USPS Ground Advantage, but you can request a different method in the "Special Requests" Section in the check out process
RETURNS
Invader Concepts stands proudly behind its “no-questions-asked” return policy. Customers have 30 days from the date of receipt of their order to request a return by contacting info@invaderconcepts.com.
To be eligible for a return, items must be in the same condition as receipt, unworn or unused and in original packaging. Proof of purchase is also required.
To start a return, contact info@invaderconcepts.com. Authorized orders approved for return/exchange will be emailed a return shipping label and instructions for mailing. Items sent back without an authorization will not be accepted.
For any return questions, please email info@invaderconcepts.com.
Damages and issues
Customers are to inspect their order upon receipt and contact info@invaderconcepts.com immediately if any item is defective, damaged or incorrect. Invader Concepts will evaluate quickly to identify and rectify the issue.
Restocking Fees
All returns requested beyond the initial 30-day period may be subject to a 35% restocking fee. Shipping costs are not refundable, unless otherwise stated.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Refunds are processed to the original payment method. A notification of the amount refunded will be sent to the customer on the date of process. Bank processing time does vary and it not controlled by Invader Concepts.
approved for return/exchange will be emailed a return shipping label and
instructions for mailing. Items sent back without an authorization will not be
accepted.
For any return questions, please email info@invaderconcepts.com.
VIDEO RESOURCES
